Scienaptic Systems Inc.

224W, 35th Street, Suite 800, New York, NY 10001 Ph: +1 212 244 4030

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Support Engineer (Bangalore) - 1-2 years experience

Our strength is built on our ability to get together a high caliber team of coders and data scientists.

Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you- re comfortable with ambiguity, excited by change, and excel through autonomy, Scienaptic will be the perfect place for you.

We are in the process of creating our product ops team to support our product installations across markets. As our support engineer you will be responsible for first time response and issue resolution and communicate with our clients, collaborate with our DevOps and engineering teams whenever required. You will be directly reporting to the Product support Operations Manager.

Candidate Profile requirement :

  • Linux / Unix: Administration, troubleshooting and Shell scripting knowledge

  • Knowledge of SQL (preferably on HIVE)

  • Must have prior experience of working in ITSM environment (Incident, Problem and change management).

  • Should be open to work in shifts (24/7 support team).

  • Candidate should have the passion for learning new technologies.

  • Candidate should have fluent communication skills.

  • Java/Scala knowledge will be added advantage.

  • Knowledge of HDFS & AWS S3 will be added advantage.

  • Knowledge of bigdata systems will be added advantage.


Roles and Responsibilities :

  • Monitor and troubleshoot Incidents and monitoring events.

  • Timely escalate if support required.

  • Should organize and steer the outage call whenever required.

  • Should acknowledge and respond to customer query within SLA.

  • Should work closely with DevOps / Cross functional teams for timely resolution of an incident or for customer email.As a big data engineer, you will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams.

 

We are dreamers, makers, explorers, and designers at heart and as practitioners of the ‘art of possible’, we have dedicated ourselves to harnessing the power of human-machine synergy. Our workplace includes high energy professionals and provides ample opportunity to initiate, innovate & make a difference. We are funded by very senior and eminent business leaders in India and US. Our lead investor is Pramod Bhasin, who is known as a pioneer of ITES revolution. We have the working environment of a new age, cool start-up. We are firm believers that the best talent grounds will be non-hierarchical in structure and spirit. We expect you to enjoy, thrive and empower others by progressing that culture.